Refund Policy

Effective Date: 2/18/2026
Business Name: EXLAIN
Website: [www.exlain.net]

Thank you for shopping with EXLAIN. Please review our policy carefully before making a purchase.

All Sales Are Final

All purchases made through EXLAIN are final sale. We do not offer refunds, returns, or exchanges for any items unless required by applicable U.S. law.

By completing your purchase, you acknowledge and agree to this No Refund Policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

To submit a claim, email: exlain@exlain.net
Please include:

• Your full name

• Order number

• Clear photos of the item and packaging

• Description of the issue

If the claim is approved, EXLAIN will determine the appropriate resolution (such as replacement) at our sole discretion.

Failure to notify us within 48 hours may result in denial of the claim.

Order Cancellations

Orders cannot be modified or canceled once placed. Please review your order carefully before confirming purchase.

Shipping & Delivery

EXLAIN is not responsible for:

• Shipping delays caused by carriers

• Lost or stolen packages confirmed as delivered

• Incorrect shipping addresses provided at checkout

Customers are responsible for ensuring all shipping information is accurate before completing their purchase.

Chargebacks

Initiating a chargeback without first contacting EXLAIN to resolve an issue may result in restriction from future purchases. We encourage customers to contact us directly so we can assist promptly.